Hello Lumia Island survivors,

Freedom of expression is one of the most valued aspects of an artist and their creative process, but this value also comes with responsibility. Any type of hateful speech against others cannot be tolerated in the name of freedom and even less be justified.

This is why we have looked into the cases our community has alerted us of and we are going to proceed and eliminate from the game the content created by some individuals who have engaged in or supported hateful speech against others.

We will roll out a hotfix today at 08:30 AM (UTC), and with this hotfix we will discontinue the sales of 13 skins in Store and Exchange.

• Discontinued Skins (Complete Items/Designs)
  • Crimson Devil Echion
  • Magical Girl Rio
  • Lovely Magical Girl Rio
  • Beachside Nicky
  • Arcana of Fate Adina
  • Exterminator Adriana
  • Steampunk Martina
  • Underworld Org Haze
  • Test-taker Hyejin
  • Masquerade Daniel
  • Demon Hunter Johann
  • Burning Maid Adriana
  • Morning Coffee Sua
• Boxes that will no longer include the Discontinued Skins
  • Skin Data Boxes
  • Research Center Data Boxes
  • Epic Design Boxes
  • Beachside & Ghostly Boxes
  • Unclaimed Skin Voucher No.1
  • Unclaimed Skin Voucher No.2
  • Unclaimed Skin Voucher No.3
• Bundles & Collection
  • Rio Special Bundle will be discontinued
  • An Iced Coffee, please! Collection will be temporarily suspended
  • What's next? Collection will be temporarily suspended

*Box probability will be updated after the hotfix.

If you already own any of these skins, they will continue to be part of your Collectibles but if you would like a refund, please send us a ticket through our Customer Support center.

Skins purchased in the Store will be refunded in NP and skins purchased other than in the Store will be refunded in Mileage depending on their rarity.

The skins will be back in the Store in the future after they’ve been reworked and after their in-game illustrations have also been revamped.

Unfortunately, the process to bring you all these newly reworked skins back can take a long time as we would practically have to start from scratch. They would practically take as long as creating new skins. It’s estimated that it might take around 2 to 3 months on average, but this might be subject to change up to a year depending on different circumstances including the workload of skins that were under development that will also need to be reworked.

We are deeply sorry for the inconvenience this has caused.

We’ll work harder on improving our content developing and checking process so we can avoid this kind of thing from happening again in the future.

As a token of apology, we'll be giving out 300 NP.

• Coupon Code: HOTFIX20231126
• Valid thru: December 3rd, 14:59 (UTC)

And as always, thank you for sticking with us.