Hello Lumia Island survivors,
First, we sincerely apologize to our players for causing concern due to the controversial content.
Skin refunds will be issued upon sending us a ticket through our Customer Support center.
Due to the high volume of customer service requests, we will be processing them in 2 rounds. It's important to note that it may take approximately one month for the actual refund to be completed. We appreciate your understanding.
1. Skin Refund Receipt & Refund Date
- [1st round]
- Application deadline: December 3rd 14:59 (UTC)
- Processing period: December 7th Refunds during maintenance
- [2nd round]
- Application deadline: December 17th 14:59 (UTC)
- Processing period: December 21st Refunds during maintenance
*Due to the high volume of refunds received, we are currently processing them individually in addition to the bulk refunds announced.
*Please understand that it may take longer to complete the actual refund than the 2nd round completion date of December 21st. We will do our best to complete it as quickly as possible.
[Notes]
*Only one refund per account is allowed.
*Skins will be reworked and re-released through Store and boxes, etc.
*Skins will be replaced at a later date with the skin you have.
2. Refundable Skins and Rewards
[NP Refundable Skins]
- Uncommon (1,075 NP)
- Crimson Devil Echion
- Rare (1,485 NP)
- Magical Girl Rio
- Arcana of Fate Adina
- Exterminator Adriana
- Steampunk Martina
- Underworld Org Haze
- Test-taker Hyejin
- Masquerade Daniel
- Morning Coffee Sua
*These skins will be refunded as NP regardless of event NP usage.
[Mileage Refundable Skins]
- Rare (300 M)
- Lovely Magical Girl Rio
- Demon Hunter Johann
- Burning Maid Adriana
- Epic (450 M)
- Beachside Nicky
3. Customer Support Application Form
- For customer service inquiries, please use the form below.
[Refund Form]
- Please list the [skin names] you would like a refund for in sequential order.
*Skin refund and rewards will be sequential and will take place during the first and second rounds.
*There will be no reconsideration of skin refund and rewards for any reason, and we cannot provide any additional help.
[Skin Refunds & Rewards]
You can request a refund for the skins you currently have among the 13 listed above, and the corresponding ones will be reclaimed during the refund process.
Meanwhile, you'll get the equivalent of the refunded skins to your in-game mailbox. (Available within 1 month of the distribution date)
If you agree, please fill out [I agree] below and get back to us!
I have read and [I agree] to the skin refund and rewards.
[Notes]
*Refunds cannot be processed if the required form is not filled out.
*Designs are not eligible for refunds. However, refunds are possible upon skin creation.
*Refunds can only be made in NP or Mileage as listed above (no other).
*If you have more than 1 of the same skin (Complete), they're all eligible for a refund.
*Rewards cannot be resent if you do not claim them within the time period.
*Skin refund and rewards will be sequential and will take place during the first and second rounds.
*There will be no reconsideration of skin refund and rewards for any reason, and we cannot provide any additional help.
