Hello Lumia Island survivors,
Firstly, we sincerely apologize for any concerns caused by controversial skin content.

Many players have contacted us to request refunds,. We understand how frustrating this can be and have been working as hard as we can to issue them. However, due to the high volume of inquiries, we've realized that issuing refunds to all players in a timely manner is not possible.

As a result, we're switching from a customer support refund process to a webpage refund process to make things a little smoother. Therefore, we kindly ask you to submit your refund requests through the link below in order to process them in batches and speed up the process.

▶▶ Refund Page: See More 

• Submission Period: ~ Until December 5th 14:59 (UTC)
• Processing Period: December 7th during maintenance

And as always, thank you for sticking with us.