Hello Lumia Island Survivors,
First, we would like to sincerely apologize for the confusion and inconvenience caused by the probability issue in the Skin Data Box event.
During our additional review, we found that another detailed explanation on the exact cause of the issue and follow-up actions was needed.
1. Detailed Explanation of the Issue
The base items and base probabilities of the Skin Data Box were applied correctly.
However, the additional event skins that should have been applied for the [Two Bonus Weeks: Skin Data Boxes] event were mistakenly applied using version 8.4 data, instead of the correct version 9.4 data.
This means that if you opened Skin Data Boxes during the affected time, event skins still appeared with the intended probability, but the skins that appeared were incorrectly pulled from the old 8.4 skin pool, instead of the new 9.4 event skins.
We deeply apologize for failing to detect and resolve this earlier.
2. Follow-Up Measures (For Applicants Only)
Our previous notice stated that affected items would be retrieved in bulk for all players who opened boxes during the affected time. However, many of you expressed that you do not want this.
Therefore, we will now proceed in the following way:
Only players who obtained 8.4 skins or designs during the affected period and wish to return them may apply to do so.
Players eligible for this can request a full revert of the skins/designs obtained during the affected period.
Once this application is submitted, all skins and designs acquired during that time will be retrieved, and you will receive new boxes containing 9.4 skins/designs of the same rarity.
If you do not apply through our form, your current items will remain unchanged.
Please note:
Due to fairness concerns, we cannot retrieve only some items. If you apply, all skins and designs obtained during the affected period will be retrieved and exchanged.
Exchange Rules:
- 8.4 Rare Skin → 9.4 Rare Skin Box (Random Skin)
- 8.4 Rare Design → 9.4 Rare Design Box (Random Design)
- 8.4 Epic Skin → 9.4 Epic Skin Box (Random Skin)
- 8.4 Epic Design → 9.4 Epic Design Box (Random Design)
8.4 Skin & Design List
- Epic (4): Beachside Nicky, Love Serenade Eleven, Abyss Empress Lenox, Training Director Katja
- Rare (8): Devilkin Sissela, Warden of Hell Alonso, Rewind Martina, Instructor Fiora, Wasteland William, Street Fiend Hisui, Researcher Barbara, Justice Prefect Justyna
9.4 Skin & Design List
- Epic (4): Holograph Fairy Vanya, Popstar Mai, Tactics Instructor Laura, Blue Wave Tsubame
- Rare (10): Ballistics Specialist Theodore, Drill Specialist Estelle, 2nd Anniversary Eva, 2nd Anniversary Elena, Summer Break Darko, 2nd Anniversary Eva Blossom, 2nd Anniversary Elena Indigo, Butler István, Ocean Painter Tia, Jersey Maid NiaH
3. How to Apply (Details Coming Soon)
If you wish to request for a retrieval of the skins and designs you received in return of the same-rarity boxes, you will be able to apply through a dedicated application page.
This page is currently under development and is expected to open next week.
Once it is ready, we will provide the link along with detailed instructions and the schedule in a separate announcement.
4. Application Period & Item Processing
Applications will be open for about a week once the page goes live.
After the application period ends, all submitted requests will be processed during the maintenance on Thursday, December 11th.
During this maintenance, all skins/designs obtained during the affected period will be retrieved and replaced with 9.4 same-rarity boxes that we're currently working on.
We would like to sincerely apologize once again for the confusion caused and thank you for your patience.
