Hello Lumia Island Survivors,

The beginning of Season 2 was unfortunately not as we expected. There have been different issues that have tainted the game experience all of you have as well as the initial excitement for a new season.  We'd like to sincerely apologize for all the inconveniences you may have at the moment and elaborate on a few of them more. 

We will be rolling out the 1.8b Hotfix at 11:30 AM (UTC).

*We will be rolling out the 1.8b Hotfix  between 11:30 AM and 12 PM (UTC). The real update time might take a little longer

• Matching might not be possible for a short time while applying the server update.

• NP Purchases will be unavailable for about 10 minutes before and after the API server update.

Premade Teams and Matchmaking Conditions

The recent matchmaking changes after the season start’s soft reset have brought more inconveniences than anything else, as many of you have pointed out.

At the beginning of Season 2, we increased the standards for the soft reset a little bit compared to Season 1, but it was clearly not enough. In Season 1, all tiers Mythril and above were adjusted to Platinum 4, but this time, we subdivided the reset by tiers so that top tier players would end up in Diamond. However, in the process of reflecting the large difference in scores within Immortal, the lower tier of Immortal ended up excessively compressed from Mythril.

There was also an issue with high placements, that was especially worsened when a player from a tier that didn’t allow premade teams moved to one that allowed them. 

So the rule to avoid players from Diamond or higher to form premade teams was not effective after the soft reset and it even caused players to wait for 2 weeks before they could form premade teams once they reached Diamond.

We are planning to improve this situation by increasing the soft reset intervals starting from next season. This change may cause longer queues in higher tiers but we also expect it to increase the quality of matchmaking. So, fundamentally we’d like to improve 3P premade teams matchmaking in top tiers by separating them.

Premade Teams Conditions (Applied with Hotfix)

• Premade teams will be available for Diamond.

• However, Mythril and above will be limited from premade teams as before.

Matchmaking Conditions Changes (Applied with Hotfix)

• In Diamond, 3P Premade teams are only matched with 3P Premade teams.

• Queue times may increase late at night and early in the morning.

Plans for 2P Premade Teams

Unlike 3P Premade Teams, it’s difficult to apply a temporary solution for 2P Premade teams. If we simply add a restriction for this type of premade team as well, this measure will likely cause serious disruptions to queues at certain times, which is why we find ourselves in a very big dilemma.

In one hand, one option is to exclude 2P Teams from matchmaking but this could make the matchmaking problematic for other reasons, including having a different criteria for Ranked Points.

• For example, this option could result in a team of 3 people with a lower rank score, which could be an unfair match for those who disagree with this option.

• If you match the only 3 people who checked this option, new complications could arise, such as an infinite queuing time when those who checked this option are not multiples of 3.

• Which is why it requires a lot of time for us to develop an improved system taking all the complexities into account.

However, even if it takes time, we will work to improve the matchmaking options available for selection.

In the long run, we want to gradually improve the experience by increasing the reward and possibility to respond when you encounter a 2P team. At the same time, we want to gradually lead players to 3P premade teams and reduce the ratio of 2P teams.

• Add incentives or ways to react for 1P that match with 2P teams (Reduction of Entry Cost, Honorary Points for 2P teams and restrictions according to these points)

• Improve the System to help 2P teams to find another member for their team more easily.

• Increase incentives for 2P Teams to find an extra person for their team (2P Teams Additional Entry Cost)

We’re also making improvements to one of our newly added products.

Mileage Ceiling

We recently added a new product to the store and have received plenty of helpful feedback letting us know that it’s overly expensive. We definitely should have made a better consultation with our players before the release of this new product but would like to compensate all of our players by doubling the amount of mileage issued.

• We’re doubling the amount of mileage received. (Applied with Hotfix)

• Uncommon Skins Mileage Exchange Cost 250 → 175 (Applied with Hotfix)

• We’ll be sending out the same amount of mileage you received before the hotfix once again. (ㅛㅐ(You can check it in your mailboxes starting from Nov 14th)

We will also be refunding players that didn’t get the products they paid for due to a late update on the Mileage Store Items List.

• Players who have exchanged mileage before Nov 9th 10:30 AM should send us a ticket through our Customer Support System.

New Skins Added to Unclaimed Skin Vouchers 

After adding new skins to the Unclaimed Skin Vouchers, the probability to find certain skins decreased.

We tried to keep the probability for Epic skins equal for new buyers, but without considering duplicates, the probability for players who already had the original Unclaimed Skin Voucher changed drastically.

• We’re taking out Unclaimed Skin Voucher 1 and 2 from the Store. (Applied with Hotfix)

• We’re bringing back the original Unclaimed Skin Voucher 1 and 2. (Next 1.9 Update)

• If you purchased the Season 2’s Unclaimed Skin Vouchers mentioned above and would like a refund, please send us a ticket through our Customer Support Center and let us know if you want a refund in Battle Maid Tokens or Vacance Tokens. 

• We’re making a new Unclaimed Skin Voucher 3 that will include new skins and will be available for purchase. (Next 1.9 Update)

Season Pack Early Bird Discount

We didn’t mean to exclude our players from being able to purchase this season’s pack but we acknowledge that this could’ve have been the case for many of you, so in this regard:

• We’re bringing back the Early Bird deal starting from our next update (1.9) and until December 7th! 

• Players who already bought the pack will get 1000 Regular NP sent to their mailboxes on our next update. (1.9 Update)

Skin Box Probability Changes

We’re sorry for the short notice regarding the changes in Skin Boxes Probabilities and we’ll make sure to bring this type of news earlier for you in the future.

We really want to make Eternal Return the best possible for all our layal players and we are really sorry for not being able to come through at the moment, but please be assured that we’re working towards it.

In the meanwhile, here’s a little token of appreciation

• Reward: 300 NP

• Coupon Code: FixSeason2 (1 per account)

• Valid thru: Nov 20th 14:59 (UTC)

Thank you as always for sticking with us.